Posted by Megan Webb-Morgan on June 11, 2013 in Business Technology [ 0 Comments ]
Your small business utilizes a variety of data – from your POS system, your CRM software, your website analytics, your social media, your marketing campaigns, and more – and you may feel overwhelmed at the very thought of analyzing that data.
However, you don’t need enterprise-level IT departments and software in order to benefit from the many advantages of Big Data.
Tools for the integration, … Read More
Posted by Kate Webster on June 3, 2013 in Business Technology, Sales 2.0 [ 0 Comments ]
If you aren’t satisfied with your CRM software, there could be a few reasons as to why it isn’t functioning properly.
Usually it is because of one of two reasons: your system is outdated and needs an upgrade, or your CRM processes are not being … Read More
Posted by Megan Webb-Morgan on May 30, 2013 in Phone Systems, VoIP [ 0 Comments ]
VoIP usage is projected to reach 1 billion customers by 2017. Already, research has found that although there was a 5% increase in voice usage in 2012 (to 490 billion minutes), Skype alone saw its own usage grow by 44% – or 51 billion minutes – to 167 billion total minutes used. This increase is more than twice that achieved by all international carriers in … Read More
Posted by Megan Webb-Morgan on May 23, 2013 in Business Technology, Security Systems [ 0 Comments ]
There are a number of ways in which your business can fall prey to damage, theft, and fraud. However, you can take action to stop these threats to your business in their tracks.
The security features you will need encompass a variety of tools that help protect your business from physical and financial risk.
Posted by Megan Webb-Morgan on May 20, 2013 in Phone Systems, Sales 2.0 [ 0 Comments ]
Whether they’re in sales or customer service, sitting in your office or working at an outbound call center, employee productivity can be damaged when call reluctance sets in. Call reluctance is the inability to make a phone call, usually due to fear of failure or rejection.
Since calling is one of the most effective means of generating business for your company, a decrease in that … Read More
Posted by Megan Webb-Morgan on May 16, 2013 in Business Software, Phone Systems [ 0 Comments ]
Your call center generates an enormous amount of data that can be analyzed in a variety of ways. Understanding which real-time data metrics are the most important can help your call center maximize efficiency, streamline processes, and improve customer service.
Posted by Megan Webb-Morgan on May 2, 2013 in Business Technology, Phone Systems [ 0 Comments ]
Whether you’re a startup or a successful small business, your technology speaks volumes about your company. The NFIB suggests, “By investing in even the most basic technology, you can create a customer service experience that will push your business a step ahead of your competitors.”
And though relying on an old and inexpensive business phone system may save you the money it takes to upgrade, … Read More
Posted by Megan Webb-Morgan on April 25, 2013 in Business Technology [ 0 Comments ]
Postage meters don’t sound all that dangerous – so how could you possibly be breaking the law?
Your business may benefit from the use of a postage meter if you regularly over-spend on postage, spend too much time in the post office, or send out bulk mailings to your customers and clients. However, if you aren’t following standard US Postal Service regulation, you could be … Read More
Posted by Guest Author on April 24, 2013 in Business Technology [ 0 Comments ]
Wondering how to make technology benefit your business? Thinking about allowing employees to bring their own devices to work but don’t know the pros and cons?
Just a few years ago, IT departments would cringe at the mere thought of employees bringing devices from home into the workplace. Their heads would spin with all the possibilities of things that may go wrong if you … Read More
Posted by Megan Webb-Morgan on April 18, 2013 in Business Technology, Sales 2.0 [ 0 Comments ]
The Center for Retail Management at Northwestern University has reported that up to 15% of a business’s most loyal customers account for 55-70% of the company’s total sales (CRM Trends).
Given the exponential growth of mobile in the US – from mobile advertising to apps, websites, and more – it makes sense that mobile can also be harnessed to effectively enhance customer loyalty. … Read More