Expert Advice on Setting Up a VoIP Phone Service for Your Business
Posted by business on February 15, 2013 in VoIP [ 4 Comments ]
If you’re starting a new business or expanding an existing one, you may be overwhelmed by all your communications options. With phones alone you have many options from which to choose. Do you begin with a VoIP system? Should you make the transition from an analog PBX system to a VoIP system? Do you implement a “Bring Your Own Device” policy, in which employees use their personal smartphones as “soft phones” with your hosted PBX system?
Here is an interview with Logan Abbott of Voip-Info.org to help clear up some of the confusion when it comes to business communications.
Q. All the options for VoIP, business cell phones, and hosted VoIP “soft phone” systems can seem overwhelming for the new business that is building a phone system from scratch. How should a new business begin when evaluating options for its phone system?
A. A new business looking for a phone system should make sure to first figure out what exactly they need in their office phone system. Once the business has established the criteria of what type of features they need, they can use one of the many business phone system websites such as Resource Nation or Voip-Info.org in order to find a business VoIP phone system customized to their needs.
Q. Consumers are now used to seeing “bundled” offers for both internet and home phone service together. Are there comparable “bundles” for businesses; for example, allowing a business to get its phone service (whether VoIP, PBX, or cell) and internet service from the same provider?
A. Yes, many ISPs provide VoIP phone service, and vice versa. These bundles can be convenient for businesses looking to knock out two birds with one stone, and then they also only have to deal with one vendor.
Q. Two big trends in the business world are VoIP phone service and the “Bring Your Own Device” trend, in which employees use personal smartphones and tablets in a business capacity. Can a new start-up use a “mobile only” approach that allows employees to use their personal smartphones as business phones while they’re on duty?
A. Definitely. There are a lot of companies out there now — such as eVoice — that allow phone numbers to be forwarded to a cell phone, without a main phone system needed. Of course all the big VoIP providers — such as Nextiva and RingCentral — also allow for mobile device integration as well. I highly recommend employees tie their cell phone into the business VoIP system to make sure they never miss an important call.
Q. How can a business evaluate whether it has sufficient bandwidth to cope with a VoIP system?
A. There are plenty of VoIP speed tests available online, including one on Voip-Info.org.
Q. Old analog PBX systems had terrific call quality, but scaling them up or down, or moving them to different office quarters was a major undertaking. What’s involved if an office today has to move its VoIP service to another location?
A. If a company is using a hosted PBX system, moving the system to another location can be as simple as moving the actual phones.
Photo Credit: Chris Dlugosz