Hiring the Perfect Hospitality Staff

Posted by on June 19, 2013 in Business Management [ 0 Comments ]

Hospitality EmployeesIt is hugely important in the hotel business to hire the right type of employees. Hospitality workers have direct access to guests as well as their possessions, and are trusted to do a thorough job maintaining the company’s standards.

Here are some tips for improving your employee interview process.

Related: Find the best applicants with help from our recruiting software providers

Point out Your “A-Players”

Often times there are a few individuals who stand out in the workplace and are the most efficient at completing their tasks. It is important that you acknowledge these individuals, as they may provide the key to hiring most effective workers.

  • What makes them so effective? Make a list of the specific attributes each of your star employees has. Do they manage time wisely? Do they go above and beyond their assignments? Are they effective communicators? Determining desired qualities will help you to hire others who share them.
  • What drew them to the company? Why were your best employees drawn to the position they applied for? Why have they stayed with your company? Understand what working benefits your company includes, and be sure to mention them when posting to job listings.

Related: A Bad Hire Costs $25k-$50k: Avoid the Risks of a Bad Hire with 4 Simple Steps

Set Up Peer Interviews

Setting up “peer” employee interviews is a great way to get input from your current employees about potential new hires. Your best employees can provide helpful information that you might not have noticed before.

  • Create an interview guide. Make sure that, when your employees are conducting the interviews, they have some sort of structure to their discussion. You do not want them wandering off topic or making biased decisions based on personal preferences. Have them include behavior-based questions, or “what if” strategies so that they can better judge the prospects’ potential to work effectively.
  • Trust their Judgment. If you are implementing peer interviews, be sure you can trust the judgment of your key employees. They can provide insights to certain characters that may be hidden if they were interviewing with a higher-level employer.

Related: 5 Tips for Hiring the Right Employees

Employ Quality Managers

The general manager to in your workforce stands as the main method of communication between you and your employees. In order to hire quality workers, it is important to have solid relationships with your general managers.

  • Good communication. Good communication between both you and your managers and your managers and the employees is essential for making the workplace flow efficiently. Make sure employees feel comfortable with their managers and that you can accurately obtain information for your managers about their staff.
  • Provide Opportunities for Advancement. Making sure employees are able to advance within your business is key to helping your company grow. Before looking to outside sources for employment, make sure you first look to existing employees who might be able to handle new responsibilities in the new position. Be sure to provide thorough training programs for all employees. Providing opportunities for advancement will also draw possible employees to lower positions with room for promotion.

These are all effective ways to optimize the hiring process to prevent a high turnover rate, which is a common aspect of many hotel businesses.  Hiring more new employees every year will cost you valuable time and money that could be put toward other prospects. By including your best employees in your hiring process and giving them opportunities to advance, you can gain valuable information that will help you to hire more efficient workers.


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