I Didn’t Know You Do That!

Posted by on November 13, 2008 in Marketing [ 0 Comments ]

No simpler words have ever hurt an owner more. Despite all your messaging, marketing, selling, and posturing, you learn it’s all for naught when:

• At a networking event, you overhear a colleague refer an ideal prospect to a competitor of yours. When you ask your colleague why he referred your competitor and not you, he says, “I didn’t know you did that.”
• Worse, even, you learn your customer just suggested his friend call an unqualified competitor instead of automatically pushing the work your way. And, when confronted, your client says, “You do that? I had no idea!”
• Your own employee hears and ignores your client drop multiple buying signals. As gently as you can, you point this out and your employee responds, “Oh that’s right, I guess we do that.”

This is painful for three reasons:

1. Your marketing and sales messaging is ineffective
2. You have no idea how much business you are losing every day
3. Your colleagues, customers and employees feel sheepish for not knowing better

But what can and should you do? Keep refining and simplifying your message. Look at it through the eyes of your colleagues, clients and staff. Have you really made it simple?
Who do you refer and why is it easy to refer those you can? Make it as easy for your supporters as you want them to do unto you. Are you able to refer your closest clients and colleagues to their prospects? Where you have done so, isn’t it because your clients and colleagues:

1. Communicate a clear, current and simple grasp of how their best and highest use is purchased and referred
2. Know how their message is understood and repeated by others
3. Track how and who is referring them and conversely who and how they are referring others

Hearing the damning words, “I didn’t know you do that,” is most painful when your own customers or clients are hiring others to do work you could be doing. Ask yourself, “Do you have a 100% share of your customer’s business?”

If not, then start uncovering and gaining these opportunities so your clients will see, first-hand, what you do!

Andrew J. Birol is the President of Birol Growth Consulting, who helps owners grow their businesses by growing their best and highest use®.

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