Posts Tagged ‘Media’

What’s the value of a blog?

Thursday, February 26th, 2009

It seems that every day we hear bad news about the newspaper industry. Simply put, readers are moving online – and fast.

Of course, one source of news is the blogosphere. It’s amazing that this is a relatively new thing (the first blogs started to pop up in the late 1990s).

With all this interest, the business valuation of blogs should be strong, right?

Well, to shed some light on this, 24/7 Wall Street has a great analysis on the topic. Interestingly enough, it appears that there has been a fall-off in valuations. The main reason: the sluggish ad market, which has become pervasive.

To calculate the business valuations, 24/7 has analyzed blogs by looking at their overall traffic and what kinds of advertising rates they would typically attract. Other factors include: employee headcounts, types of technology platforms, brand strength and growth rates.

So, which ones are the highest? They include:

Gawker Properties - $170 million
Huffington Post - $90 million
The Drudge Report - $48 million

Public Relations: The 5 Ingredients to a Good Story

Friday, December 19th, 2008

When approaching the media, you’d better be darned sure your story is interesting. Got a new product to announce? Just signed a new client? Opening store? If so, that’s great. But it’s useless in the eyes of the media unless you have something that makes it unique. So what makes a good story? How can you turn your announcement into a fascinating topic of interest to the media. Here are a few must-do’s:

  • Focus - Your story should be about one specific topic. Being too broad makes the story vague and uninteresting. Don’t add a bunch of mumbo-jumbo just because you want to fill a page of paper, keep your story focused on one topic. Any filler information should only serve to support your main idea.

  • Drama- Your story needs to have something that is dramatic, unique, different… If you’re opening a store, what makes the opening different than others? Why is it unique? These are questions you need to answer yourself before you propose the story to someone else.

  • Sources-When promoting your story, try to look for other sources that support your idea. Customers that enjoy your service or product and are willing to speak with the press are a great resource for a reporter. Perhaps even a spokesperson from the Chamber of Commerce or local Kiwanis club. Anyone that is independent of you and is willing to offer “kudos” to a member of the press can really help set your story apart from others.

  • Biggest? If your story is a “first” (or biggest, largest, fastest, etc…), the press eats this kind of information. In fact, you might even want to try to contact the reporter you think might give you the best exposure to your customer base. Offer an exclusive. An exclusive is an offer to a journalist to run the story first, before anyone else. Now if you do offer an exclusive, it really has to have an incredible “Wow” factor, so think about this carefully first.

  • Data: Reporters love data. If you can provide any kind of statistical data that supports your story, you’re more likely to get the attention of the media. If you think about it, you’ll often hear the media quote a source saying; “The top ten reasons….” Numbers and statistics can really make your story more interesting to reporters.

Just remember, when you’re writing an announcement, don’t get caught up with ensuring you write what you want. Its not about you…it’s about the journalist and their audience you’re trying to reach. What will get their attention and how can you write a story idea that will stick? Follow these suggestions and watch how quickly your idea will be gobbled up by the press.

If you need expert PR advice and a professional to help, check out Resource Nation’s business center of public relations professionals.

PUBLIC RELATIONS: Handling the likes of Hurricane Ike

Monday, September 29th, 2008

Hurricanes, floods, lawsuits, financial meltdowns, earthquakes…I’ve handled them all as a PR professional. And now, as the nation deals with the aftermath of Hurricane Ike and the Wall Street meltdown, we not only need to pray for those affected, but we should also take the time to ensure we’re prepared if something like this happens to us.

Handling a crisis as a public relations professional takes intelligence, grit, experience, and sometimes a general ability to be at the right place at the right time. You want your employees and customers to know that you’re in control of the situation. That means, wherever the conflict, that’s where you’re at…being a physical presence at the scene, ready to handle the media and customers.

When the island of Kauai was hit by a horrific hurricane some time ago, my company had a great number of customers and employees affected. Within 48 hours of the eye hitting landfall, I was on an emergency cargo plane packed with food rations and water — enough to last me for four to seven days. My mission was to ensure our customers knew that if they needed help, our company was ready and prepared.

When I arrived at the island airport, I was concerned because of the long lines of people waiting to get OFF the island. Rental cars were just parked and abandoned on the curb. Nothing looked normal and in fact, the scene looked like it was straight out of a war zone.

The first thing I did was nab a rental car that was sitting at the curb with its keys still in the ignition. From there, I ventured off to find a hotel for which I supposedly had a reservation. I found the hotel in the dark. I went to the lobby to check in. Even though there was no running water or electricity, the hotel actually had a room for me. No matter the conditions, I was there.

You see, to handle an extreme disaster, it’s important to be where the media is. The day after my arrival, I struck up a relationship with the local radio station that was running regular island updates to help keep its listeners updated on the island’s situation. They gave me regular access to airtime so that I could inform my customers about what they should do and what our company was doing to help them. In addition, I tracked down CNN, the Los Angeles Times and a San Francisco radio station, all within 48 hours of my arrival, to show them how our organization was responding to the incident. Despite the conditions and perilous situation, we managed to make our presence known.

The lesson here is not so much on how to deal with the elements…but how important it is to be at the disaster site as soon as it happens. That’s because all of your stakeholders – employees, customers, partners, and vendors — need to be assured that no matter the circumstances, your company is a partner with them…in good times and in bad.

There’s an old saying that if you want people to know that you care, tell them…and if necessary, use words. Being at “ground zero” speaks volumes about your company’s commitment. That kind of message is priceless.

Public Relations: “There’s a camera crew in my lobby…quick: hit pause and rewind.”

Wednesday, July 30th, 2008

It’s happened many times before …and it can easily happen to you too. You get the call that KWHOever is in the lobby with a camera crew wanting to know your company’s response to [insert crisis name]. You’ve got 60 seconds to figure out what to do before the camera goes live…don’t you just wish you’d DVR’d the situation so you can press rewind to grab more time to get ready before you go live?

One of the best responses to a crisis is doing something before it happens. You think it won’t or can’t happen? Think again. If you can imagine it, then it probably will. So what do you do? Get ready before you have to GET READY!!! Here’s how:

Prep the Scouts: Your employees know what’s going on in the trenches. Train them to tell you if they’ve sniffed out a potential crisis or issue of concern before it happens.

Don’t stop talking: Keep regular contact with your company leaders to let them know if there’s a possibility that something bad might happen. That way, you can start to put a plan into action to prepare.

Train the Infantry: Keep your employees informed about what’s going on with the company…good and bad. Not only will you inspire loyalty and trust, but your employees become a great, first line of defense should the media come calling.

Understand, reporters are a creative bunch and will do anything to get the story. I’ve had them stand in a parking lot to catch employees walking to their cars. Not a big deal…IF they know what to say. That’s why keeping them informed is so important.

Cozy up to them before its cold: Keep up relationships with reporters who follow your industry. Strong relationships with the media during a non-crisis time pay off when the heat is on.

Okay…so back to our story. What the heck do you do once the story’s on a roll? What actions can you take after the tape starts rolling? Here’s some things to think about:

It’s a wrap…or is it? Keep in touch with the reporter even if it seems like it’s over. Just because the story is a “wrap,” doesn’t mean it’s a wrap. Monitor how its going and don’t be afraid to call the reporter on the carpet if its not accurate.

Don’t speculate

It is just as important to provide accurate information as it is to act quickly. When researching questions for public release, it is imperative to stick with known facts and don’t feel pressured. The pressure to answer is a dangerous practice and gives rise to speculation. It is true that reporters will be pressing for answers; however, what’s more important is providing factual information.

Play Nice

During a crisis, messaging and communications to any audience should be compassionate to those that may have been affected.

A crisis is a very chaotic time and will create a period of confusion and second-guessing. Remember, everyone is dealing with a difficult time and intangible elements begin to pop up. Just remember, this is a time to show empathy as well as leadership.

Take control

Depending on the situation, the media may try to make a bigger story out of something that really isn’t. Make sure they have the facts right before making the issue to be something bigger than it really is.

If you have to answer

What’s the best thing to do? Take a deep breath and slow things down. Remember the story will be told whether you want it to or not…if you don’t talk, then the reporter will find someone who will. Find out exactly what they’re asking for and let them know you’ll track down answers. This will slow them down and give you time to react appropriately.

If you handle it with honesty and poise, the reporter, and the public, will remember that when times got tough, you handled it like a champ. Then and only then it might be time to set your DVR.

Public Relations: The “Truth or Dare” Scare

Monday, July 21st, 2008

“Truth or Dare?

Remember the kid’s game “Truth or Dare?” You’re asked to either answer a question (with the truth of course) or be summoned to a yet-to-be-named perilous activity known as the dare. Of course, there’s risk of complete and total humiliation either way…the truth could reveal something utterly embarrassing and a dare could grant you the opportunity to completely mortify yourself. But choose you must…or you simply don’t play.

Dared to Spin

In the world of business, you’d be surprised how often I’m asked to choose dare. Since I’m the “PR guy,” when briefing the press on whatever the matter of the day might be, rather than choose to tell the exact truth, I’m dared to “spin” it. The rub with “spinning” a story is that you have utterly no inkling about what might happen. It’s tremendously risky and the upside isn’t so great. On one hand, it might be relatively harmless and you escape with a grand victory. On the other hand, more times than not, it can cause great humiliation to yourself or your company and it won’t take long for you to wish you could go back and take the “Truth” option instead.

The Wisdom of Truth

Working with the media is an exhilarating experience providing great opportunities. It’s a great tool that is helpful for spreading the word about your company or product. But to keep the trust of a reporter and therefore ensure future collaboration, choosing the “truth” is always the wisest decision. Choosing to “spin” only erodes your credibility and cheapens your company’s reputation.

Far and away, the best kind of story you can provide the media is always rooted in the truth. Even when it’s bad news…here are some tips when you dare to tell the truth:

  • Ensure accuracy. No matter if the facts are good or bad, you want to ensure the information you share with the media is accurate. In bad situations, take your lumps up front and let your bad story be a one-day story.
  • If you make a mistake, don’t worry…just correct it. Even if you forgot to share something critical or you misspoke and needed to provide a correction, that’s okay. Making a mistake is human and the media will forgive you. Purposely not telling the truth? Now that’s another matter.
  • You don’t need to be overly forthright. I said tell the truth, not tell your entire life story. Share the facts related to the current situation, but don’t sway too far away and give up other juicy information that isn’t relevant.
  • It’s okay to say “I can’t tell you…” If you do run into a situation that you can’t share something…just tell them why. Here’s some examples: “I can’t share that information with you because its confidential,” “Due to competitive reasons, that information is not disclosed,” or “I can’t speak on behalf of that other party, you’ll have to ask them.”