Top 5 Must Have VOIP Features for SMBs

Posted by on February 20, 2013 in VoIP [ 0 Comments ]

voip features small businessAt this point, most users and consumers have become familiar with VoIP. As the industry continues to experience annual growth, more and more users opt for the service.

This technology has impacted businesses, specifically SMBs, in an irreversible way. By providing a number of advanced services and features, SMBs can emblematize the qualities of larger organizations. In addition to image, SMBs are able to support greater personalization, customer support, management, and presence through various features.

Related: See what our VOIP vendors have to offer your small business

Despite all these advantages, and the industry’s booming popularity, many users are still unsure as to what features they should be looking for. Many VoIP providers’ plans offer upwards of 40+ features. On top of that, there are even more add-on features available as well.

Amongst this vast sea of feature however, there are several crucial components SMBs should look for when comparing VoIP telephone services and providers .

Priority Alert

SMBs can utilize Priority Alert to target a number of criteria to offer quick and reliable response to both existing and prospective clients. In using the feature, users can set distinctive call alerts (ringtones and/or patterns) when calls with pre-designated criteria come in.

For example, selected time schedules (example: Every Friday from 1-2pm) or to identify if the calling line ID is private of unavailable.

Related: Already have your VOIP system? Be sure you’ve got all the right accessories, too

Auto Attendant

While this feature is not as crucial to customer support, Auto Attendant allows SMBs to create and maintain a larger and more grandiose company image. With this feature, customers are professionally greeted when they call. Additionally, users are able to establish menus that layout infrastructure for divisions like sales, support, live operator, and more.

Voicemail (with Find Me/Follow Me)

These features together allow employees to provide for attentive service to customers. When users cannot answer a line, calls are typically routed to their voicemail box. Though this is a standard feature, SMBs should look for voicemail with Find Me/ Follow Me capability.

Find Me/Follow Me are call forwarding services that allow users to receive calls at any location and to be reached at any of several phone numbers. With this feature, calls are routed to a user’s multiple numbers either sequentially or simultaneously.

Related: 5 Internet Options for Quality VOIP Communication

Do Not Disturb

While customers like to feel they have unlimited access to their providers, it is important that businesses set aside time for clients. In doing so, clients should have the undivided attention of their provider. The Do Not Disturb feature allows users to block calls as well as choose to drop the call with or without message, send to voicemail, etc.

Caller ID (with Name)

Though this seems like a no-brainer, Caller ID is crucial to SMBs. If users know who is calling, they can better prepare for that customer by accessing records, files, and so forth. With Caller ID with name SMB employees can see the number, as well as the name of the person calling.

Though the above features are amongst the more basic and standard VoIP features, they are absolutely instrumental. SMBs should look to offer personability and quality service while displaying a professional image. Each of the features above accounts for this. While there are plenty more features SMBs should consider incorporating when selecting a VoIP provider, shoppers should also turn to consumer reviews and feedback, to see how these features perform in real time.

Bio: Michael Ventimiglia, a VoIP Enthusiast & writer at, a leading VoIP Provider directory and service comparison guide.


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