Whether in a restaurant or retail business, having a good business POS system is critical to customer service, efficiency and flow of business. An easy to use POS can make a busy day less confusing and keep waiting customers happy. However, there are many other factors to consider before making your purchase.
The first question to ask yourself is whether brand name is important. There are a variety of POS systems on the market, and every brand carries something similar to the other. However, when it comes to any other piece of equipment in your business, the decision often comes down to quality. In a successful business, time and again a well made product will be better than saving a buck on something that may not last. Many computer companies make POS systems, which can help narrow your decision.
Secondly, customization will be incredibly important. From inputting inventory or menu information to what credit cards you accept. It is critical that you can easily weave your POS system in with every other aspect of the business. If you have decided on a particular brand, also consider whether they sell used systems or not. When purchasing multiple stations, it can allow you to get the best brand at a price that is more affordable.
All vanity options aside, at the end of the day it comes down to profit, sales and inventory. In a busy restaurant, being able to update inventory in real time is crucial to customer satisfaction. Servers need to be aware that certain menu items are no longer available. If not, customers become unhappy at having to choose something they hadn’t originally wanted. At the end of the day, you’ll need an immediate printout of sales for the day and bottom line profit. Finding a system that can provide you with this trumps all other options.
As a retailer, it’s smart to keep customer records within your system. Simple accounts of their address, phone number, and email address make the process smoother for both parties. When it comes to discount flyers and customer appreciation, you should have access to an entire database of interested customers. If you want to instate a VIP customer program, this will also be critical. Regardless, purchasing a POS system that has tools for customer management, tracking and editing will streamline customer relations, both in person and after the transaction.
When it comes to in house information keeping, there are a variety of features to consider. In a restaurant, your system needs to work with the kitchen as well. If there is hesitation between order input and kitchen retrieval, you’ll be in trouble. The kitchen printer needs to have successful connectivity to your POS.
For employees, you want a system that will easily track employee hours. This is helpful for both you and your workers. If you have a system that allows you to upload weekly hours, employees can print their schedule. It will also allow them to assess their pay period hours at any time during the week. For you, this makes tracking regular and over-time hours a simple click.
The fluidity of a good product is important in every aspect of your business. From financial, to customer service and employee happiness, the right business POS system will make a world of difference in your restaurant or retail store. Whether budget or customization is important, you’ll find a variety of retailers to fit your needs. If you’re ready to start looking, please feel free to browse our list of pre-approved POS vendors, provided for your convenience by the professionals at Business.com.