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More about Computer Telephony Integration Systems

Computer telephony integration (CTI) is a phone system that allows for the integration of telephone features on a computer. CTI phone features include call information display, automatic and computer controlled dialing, coordinated phone and data transfers and other advanced functions.

There are two forms of CTI: first-party call control and third-party call control. First party acts as though there is a direct connection between the computer and phone. Third party sends commands from the computer to a telephony server. Depending on your business needs, consult with CTI vendors to find your best solution.