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Quick Guide to Hosted Phone Systems

When deciding which hosted phone system you want to use in your business office, you should consider your current number of employees as well as how much you expect your business to grow in the future. The types of phone features you are going to need may also be a factor when considering hosted phone systems, as different systems may have different capabilities.

A hosted VoIP system may be an option you want to consider if your business requires you to make many long-distance calls. Voice over Internet Protocol (VoIP) uses your office’s Internet connection to send and receive calls, so the location of the call cannot be determined, thereby eliminating long-distance charges. A hosted VoIP phone system is also good for businesses with more than one office, because offices can be connected on the same data network. This allows you to call any of your offices by simply dialing an extension, regardless of the location. If your office already has a broadband Internet connection, then you already have the most important component for a hosted VoIP phone system.

You may also want to consider a hosted PBX phone system for you office. PBX systems are very customizable, and can offer you a wide array of features. Some systems provide auto-attendant, which is an automated message that can direct calls to specific people or departments. Auto-attendant also allows you to pre-record messages that can provide callers with important information about your business. PBX systems are great for businesses that are certain about future growth because they allow you to easily add lines or extensions in order to accommodate new employees.