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Quick Guide to Inbound Call Centers

Inbound call centers employ a group of live operators, project managers and account representatives to sell your products and services on your behalf while not necessarily working out of your office or place of business. They handle calls that are initiated by the customer and are most popular in departments of customer service, order processing and help desks.

When looking toward working with an inbound call center, determine if you need operation to be during traditional working hours or after hours as well. Also determine if the call representatives will schedule appointments, simply take messages, process sales orders and/or offer technical support.

"We are looking for help making sales calls for our accounting business. We need someone who can make cold calls to small businesses and set up appointments for our sales team. We do not currently have a call list, but any small business under $1M in revenue is a potential customer. We would like 40 appointments per month."