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Business efficiency depends on reliable software that is not only easy to understand and use but can be integrated into the communications system and be recognized by the operating systems of other parties. In addition are the add-on features and technological upgrades that allow new programming to be added to the system in a seamless manner. If a company wants to institute new billing software and finds their operating system is not compatible, it means starting over. This is why Microsoft software is tested repeatedly before release to the public, since customers want to be able to download, install and take advantage of new features immediately. MS Office and similar products contain just about everything a business needs to deal with inventory, spreadsheets for order tallying, payroll management and business directories.

Although an IT professional can analyze a company's procedure and recommend certain programs for greater efficiency it is still up to the office software itself to contain the data necessary for proper implementation. Software developers are constantly rewriting their programs for integration into a company's record keeping practices, and these services are so extensive that a single MS Office product contains countless application possibilities. The billing software most often used by a firm has been specially designed to cross reference other files and produce an automated system that practically runs itself. Microsoft software is also open ended, meaning it contains all the necessary code for future upgrading, reducing the time needed to copy old files and install the latest package. In the end, a company using office software that is written this way experiences far fewer bumps in the road when new programming is introduced.