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Quick Guide to PBX Systems

A PBX (private branch exchange) system is a type of phone system that is generally used by businesses with at least forty employees, or businesses that are certain about future growth. PBX systems can incorporate telephones, fax machines, and modems in the same system, and operate as a connection between a business and a public telephone network. A PBX system can handle calls placed from one extension to another, as well outside calls coming from the PSTN.

A business PBX system can save you a substantial amount of money on internal phone calls because they allow switchboard operators to locally handle circuit switching, which will reduce the charges of a local phone service. PBX systems are also extremely customizable, and offer a wide variety of phone features. It is very easy to add lines and extensions to a PBX system, which is why they are so popular among growing businesses. They are also relatively easy and cost-effective to upgrade.

There are other options when choosing a PBX system. IP PBX and virtual PBX systems may also be something you’ll want to consider for your office. An IP PBX system uses internet protocol to send and receive calls. A virtual PBX system features an auto-attendant with which you can record greetings and set-up multi-level menus in order to direct callers to the correct department. To find out if a PBX system is the best fit for your office, you can contact a service provider to request information or quotes.

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