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What Options are Available When Choosing a VoIP Provider

Choosing the right VoIP provider can be difficult if you are unaware of the features that the phone system offers. Some features are mandatory, while others are benefits that only the best VoIP provider can offer. Here are a few important options offered with VoIP phone systems so you can best determine which VoIP solution provider is really giving you the best for your buck.

Standard features of a VoIP phone system are call blocking, call forwarding, redial, 3-way calling, voicemail and caller ID. Any VoIP phone provider that tries to charge you extra for any of these features should be avoided and might just be taking advantage of your lack of knowledge of the system. Extra features not included with the standard VoIP system include customized hold music, outlook syncing, phone and video conference calling and find me/follow me features. Depending on your type and size of business, you may or may not need these additional features. Determine your budget and future business needs to help you determine the need of these extra accoutrements.

Since VoIP services work off of an Internet connection, there are a few other key factors to help you decide on the best VoIP service provider. If there is too much traffic over one office network, you will want to look for a vendor that guarantees minimal packet loss. To prevent eavesdropping from third parties, make sure your service provider can also offer security precautions to prevent any spread of confidential information. Emergency calls are difficult to make over a VoIP so ask your vendor if they have an E911 feature. In the case of a power outage, you might lose information and/or calls so ask your VoIP phone service provider if they can offer any alternative packages and programs to prevent the loss of information.