Answering Services Terms

Term
Definition
Auto Attendant Allows callers to be automatically transferred to an extension without an operator.

ACR (Advanced Call Routing)

Routing certain calls to specific business segments. ACR is typically for areas of your business that is highly specialized.
Customer Service Switch Sorts calls into specific customer service categories
DND Forwarding    “Do Not Disturb” feature of your VoIP system will route calls to answering services, when you don’t want to be bothered. 
DND Forwarding “Do Not Disturb” feature of your VoIP system will route calls to answering services, when you don’t want to be bothered.  
PBX Forwarding

A VoIP phone system that is able to route calls to another destination, optionally or manually.

Trunks A trunk is the number of calls the answering service at one time before they are routed to the operators for a live answer or to be placed on a hold queue.
Voice Response Unit Your business could use this to route calls to answering services based on the user’s verbal speech or keypad.
Not Ready Status If your call center agent is finalizing post sales call data or paperwork not ready status will ensure he/she isn’t bogged with additional calls. 

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