Choosing a Business Security Vendor
With any major purchase, it is worth the extra time to ask as many questions as you can. You want to make sure you are getting as much information as you can to make the right decision for your company. One thing to consider is the size of the vendor. You want to make sure the vendor is large and stable enough to provide timely customer support when you need it, but small enough to be responsive to your needs.
Get quotes from multiple vendors to make sure you are getting a reasonable price for what you are asking for in access control systems, for example. Make it a point to get all pricing quotes in writing. Ask for the vendor to include the pricing for setup, equipment, monthly monitoring fees, and warranties.
After reviewing the quotes and you narrow down the search, make sure and get references from each provider. Testimonials from previous clients who gave permission to be contacted about that dealer’s service are good sources to talk to. Find out why these previous clients of this video surveillance company for example, chose a particular provider and ask specific questions about their quality of service:
- How quickly did they install, and was it in the timeframe they guaranteed?
- Were they accessible to questions if you had any problems?
- Did they provide sufficient training for all the equipment to you and your employees?
- Were the contracts clear and straightforward?
- If you ever experienced an intrusion, did the central monitoring station quickly alert authorities?
Before you sign a contract, review it carefully. Pay special attention to all fees and make sure they are legitimate. A common hidden fee is one to connect to the central monitoring station, but most of the time this is a charge already built into the pricing.