Fulfillment Terms & Definitions

Lift gate: An attachment to a delivery truck that lowers and raises shipments to and from the ground.

Transaction fee: The percentage of the total sale a credit card processor takes for managing the transaction.

Credit card dispute: When a customer disagrees with a charge in whole or in part. Anyone can challenge a credit card charge. Paperwork must be given to the credit card company to decide who is correct.

LTL: Less-than-truckload. This term refers to shipments which are larger than a mail carrier can handle and less than an entire truck load.

Termination clause: The part of a contract which allows one or both parties to cancel the contract if an action occurs or doesn't occur.

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