Things to Consider When Using a VoIP System


While there are many benefits to going with a VoIP business, there are a few things to consider when choosing this option for your office.  Most VoIP problems can be easily avoided if you are aware of them in advance.

Here are a few things to think about before you decide that a VoIP phone is right for you:

  • Power Outages – Because VoIP systems operate through the Internet, as opposed to traditional phone systems, which use their own phone line, power outages or Internet failures will affect your phone system.  One way to avoid potential problems is to have a backup phone system that does not require power source.  Some companies choose to use both digital and VoIP systems, which would prevent any loss of communication in the event of a power outage.  And, although computer networks do have the potential to crash, having a good IT staff can usually prevent or quickly repair such problems.

  • Packet loss – Packet loss is the result of too much traffic on the network, and can cause dropped calls or decreased sound quality.  Although it is something to consider, most VoIP service providers will generally guarantee minimal packet loss, and will make sure that your network can support your estimated call volume.

  • Security – VoIP phone systems pose the potential threat of call eavesdropping.  Because calls are transmitted over the Internet, hackers can tap into calls and listen to your conversations.  Although this may be cause for concern, there are ways to make your VoIP network secure.  Be sure to speak with your service provider so you can take all necessary security precautions.

  • Emergency calls – Calling 911 can be tricky when using a VoIP system.  Usually, when a 911 call is made from a PSTN, the location of the call can be traced and help can be quickly dispatched to that location.  However, because VoIP calls are transmitted via the Internet, which allows for mobility, the location of the call may be different from the information the 911 operator is provided.  This dilemma, however, can easily be avoided by either keeping a landline for emergencies, or incorporating the E911 feature into your VoIP plan.  Enhanced 911 (E911) will provide 911 operators of the exact location and information about the caller.

Now that you are informed of the potential downfalls of a VoIP phone service, it will be easier to prevent any problems that may arise.


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