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Quick Guide to Voice Over IP (VOIP)

What You Need to Know About VOIP
- You'll need a high-speed internet connection in order for VOIP to work properly. Make sure your internet speed is fast enough when discussing your options with providers.
- You'll also want to discuss back up power options. Unlike traditional "land lines," power outages affect VOIP lines (since they are connected through the internet). Ask your provider about backup power options for your account.
- Many types of encryption options are available in order to prevent eavesdropping on sensitive information.
- Because you are not connected to a specific locality (VOIP allows you to have a Los Angeles area code in Chicago), it is virtually impossible for a 911 operator to locate you in the event of an emergency. Emergency precautions need to be taken into consideration when using VOIP.
- Yes, the monthly fees may be less than what you are paying now, but hardware configurations need to be considered as well. If you are switching to save money, you may end up paying more to get the set-up you desire.

Why VOIP?
- You can reduce your phone bill expenses by eliminating long distance and toll charges. VOIP for business can save you a bundle of money on those pricey phone bills you receive each month.
- You are able to transmit more than one phone number on one broadband line.
- You can call from anywhere, provided you have internet connection.
- You have the option of incorporating web or video conferencing into your service easily.

Make sure you have a clear idea of what you need before talking to potential providers. Knowing things such as how many users you'll have in your network, how many long distance calls you make (versus how many local calls), and how many numbers/area codes you want will help your provider assess what sort of configuration you'll need.

Some questions to ask a VOIP services provider:
- What equipment will I need to purchase, if any?
- What additional charges are not included in the monthly fee? (long distance charges, caller ID, call forwarding can all be additional charges)
- What encryption methods do you have in place to ensure a secure line?
- What are my options in the event of a power failure when using VOIP phone services?

Sample Description of VOIP

"I currently work from home, but I want my customers to think I work out of an office. I would like an office address, an assistant to answer my phones, and maybe additional help on an ad hoc basis."