Features and costs are not the only factors you need to consider when choosing a phone system. Some of the most important considerations actually impact the implementation of the system. Choose a vendor you trust and can communicate with easily to guide you through the implementation process. Here are a few general guidelines for choosing the best phone systems dealer for your business:
Outline specific requirements. If you are set on a VoIP system, a hosted option, or have any other specific requirements, let the vendor know. Most phone systems vendors offer different service packages and different types of systems. If a specific vendor doesn’t offer what you are looking for, it is better to find out at the beginning of the purchasing process.
Understand the technical components. Some phone systems require you to use a dedicated connection (such as a T-1) line or have an internet connection that meets certain requirements. You may need to make changes to your office infrastructure to get the best system for your business.
Get the timing straight. Ask vendors exactly how long it will take to set up the system. When is the soonest you can begin using it? Get a detailed timeline so you can take care of basics like employee training, managing the switch from the old system to the new, etc.
Ask about hardware. Can you use your existing phones? Will you need to purchase new ones? Some vendors require you to purchase the phones themselves as a condition of the service agreement, even if you can find a better deal by buying second-hand or from a refurbished equipment provider.